Frequently Asked Questions

Do you repair jewellery?

Yes. We offer a wide range of jewellery repairs including ring resizing, chain and bracelet repairs, retipping claws, stone replacement, rhodium plating, pearl restringing, soldering and more. Bring your jewellery into our Swan Hill store for a free repair assessment and quote, or send us a photo on 0429 356 651.

Is it safe to order from your website?

Yes. You can shop online through Cameron’s Fine Jewellers, with orders carefully quality checked and packaged before dispatch. Orders are sent within Australia using Australia Post with tracking provided once dispatched.

How do I track my order?

Once your order has been dispatched, you’ll receive tracking details so you can follow your parcel through Australia Post.

I have not received my order, what do I do now?

If your parcel is significantly delayed or appears to be lost in transit, contact us on (03) 5032 1557 we’ll assist you with lodging an enquiry with Australia Post.

I want to return an order.

Change-of-mind returns are accepted within 21 days, provided the item is unused, unworn and returned in its original condition with packaging and certificates where applicable. A 20% restocking and handling fee applies to change-of-mind returns. Some items, including earrings, personalised, engraved, resized, altered or specially ordered items, cannot be returned for change of mind. Your rights for faulty products under Australian Consumer Law are unaffected.

Do you sell Pandora?

Cameron’s Fine Jewellers stocks Pandora in-store at our Swan Hill store.

What is your privacy policy?

For information about how we collect, use and protect your personal information, please refer to our Privacy Policy on our website.