Refunds and Returns Policy

Thoughtfully chosen. Expertly crafted. Supported by our quality guarantee.

This Returns & Refunds Policy is written to comply with the Australian Consumer Law (ACL) and clearly explains your rights and obligations, as well as our store’s policies for change-of-mind returns.

Change of Mind Returns

We offer change-of-mind returns under the following conditions:

Items must be returned within 21 days of purchase.

Items must be unused, unworn, and in original condition.

Items must be returned with original packaging, boxes, and certificates (where applicable).

A 20% restocking and handling fee will be deducted from the refund amount for change-of-mind returns. This fee does not apply to faulty items.

Change-of-mind returns are not available for:

Custom-made or personalised items.

Items that have been resized, engraved, altered, or specially ordered.

Earrings and body jewellery (for hygiene reasons), unless faulty.

Items that show signs of wear, damage, or misuse.

This does not affect your rights under Australian Consumer Law if the item is faulty.

Faults or Quality Issues

Once the item has been assessed, we will offer an appropriate remedy depending on the nature of the fault. This may include repair, replacement, or refund, in line with your rights under the Australian Consumer Law.

This policy does not apply to:

Fair wear and tear.
Accidental damage or misuse.
Damage caused by impact, chemicals or improper care.
Changes in appearance due to normal wear, including surface scratches, tarnishing, or plating wear.

Warranty

Many items sold by us are covered by a manufacturer’s warranty, which applies to defects in materials or workmanship for a specified period. Warranty terms vary by brand and product and will be provided at the time of purchase where applicable.

Warranty does not cover:

Fair wear and tear.
Accidental damage, loss, or misuse.
Damage caused by impact, chemicals, water exposure (where not recommended), or improper care.
Scratches, dents, tarnishing, stretching, bent claws, or general wear.
Damage resulting from unauthorized repairs, resizing, or alterations

Warranty claims are assessed on a case-by-case basis. Where a valid warranty claim is approved, the appropriate remedy may include repair or replacement, in line with the relevant warranty terms.

This warranty is provided in addition to your rights under the Australian Consumer Law, which cannot be excluded.

Product Assessment

All returned items will be assessed before a refund, repair, or replacement is approved. We reserve the right to decline a change-of-mind return if the item does not meet the conditions above.

Shipping and Return Costs

Customers are responsible for return shipping costs for change-of-mind returns.

We will cover return shipping costs for items returned due to a fault under Australian Consumer Law.

Refund Method

For approved returns:
Refunds may be issued as store credit or returned to the original payment method, at the customer’s choice

Store credit does not expire.

For refunds required under Australian Consumer Law, the refund will be processed using the original payment method, unless otherwise agreed.

Last updated: 23/01/2026